Service Delivery Assistant Is Needed At Ministry of Labour Immigration Sarnia, ON – Canada Careers Hub

Do you have strong organizational and financial management skills along with an interest in supporting employment programs? Then consider joining a multidisciplinary team to support service delivery in the Department of Employment and Training’s Sarnia office.

Inclusion and diversity are priorities at the Ministry of Labour, Immigration, Education and Skills Development. We are an inclusive workplace, free from prejudice and discrimination, allowing all employees to fully contribute their unique skills and talents.

We are committed to building a workforce that reflects the communities we serve and fostering a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black and racialized individuals, as well as individuals from a variety of ethnic and cultural backgrounds, sexual orientations, gender identities and expressions.

visit OPS Anti-Racism Policy And OPS Diversity and Inclusion Plan Check out the pages to learn more about OPS’s commitment to advancing racial equity, accessibility, diversity, and participation in public service.

We provide employment accommodations in accordance with Ontario requirements throughout the recruitment process and in all aspects of employment Human Rights Act. If you need a disability-related accommodation, see “How to apply.”

You will:

• preparing and reviewing new client application files, reviewing applications for accuracy and completeness;
• preparing various correspondence and other materials for clients and/or staff;
• provide financial and budget management support services;
• monitor program expenditures while receiving and responding to customer inquiries regarding employment programs and services provided to the public;
• To manage the examination process for commerce and other examinations in accordance with the policy.

• You have knowledge of employment services and related programs and activities.
• You may interpret and apply relevant employment legislation, regulations and other practices and procedures, such as Freedom of Information (FOI), to answer questions from clients.
• You have knowledge of administrative procedures, guidelines, processes, and practices related to financial management (e.g., processing invoices, maintaining supplies and resource inventory).

• You have demonstrated communication, interpersonal, and customer service skills to effectively deal with customers both in person and over the phone (explaining procedures, suggesting problem resolution, etc.) and preparing correspondence and reports.
• You can collect information from clients and maintain confidentiality, courtesy, and diplomacy when working with the public.

• You have analytical, reasoning and problem-solving skills.
• You have planning, organizing and coordinating skills to handle multiple projects and accomplish regular tasks.
• You have the ability to prioritize work and meet deadlines.
• You can work in a team environment.

• You are proficient with computer software to prepare correspondence, presentations, and spreadsheets.
• You have the ability to manage database systems, electronic scheduling, correspondence, and other information tracking systems.