Good Communicator Is Urgently Needed In York Regional Police Canada – Canada Careers Hub

REFERENCE: #23-603E
POSITION TITLE: communicator
DEPARTMENT: 911 Communication Center, Operations Command
WAGE: $92,173 – $97,473
SITUATION: Up to sixteen (16) temporary positions
LOCATION: York Regional Police Headquarters
OPENING DATE: February 6, 2023
CLOSING DATE: February 19, 2023

LOCATION RESPONSIBILITIES:

Duties of this position may include but are not limited to:

• Emergency response service is provided 24/7 in our Communication Unit.
• Provide superior customer service to community members in emergency and non-emergency capacities.
• Prioritizing service calls by obtaining accurate information through interrogation techniques, ensuring the safety of the caller, the public and our officers.
• Ensuring the safety of community members and officers by establishing York Regional Police Procedures.
• Using the computer-aided dispatch (CAD) system and various police databases to generate calls for service and provide officers with direction in responding to calls in a fast-paced work environment.
• Directing callers to appropriate resources and liaising with neighboring police, emergency and fire services.
• Identifying operational needs for responding officers and providing appropriate direction for call response.
• To ensure the most efficient response time by tracking the officer’s location and status.
• Monitoring radio frequencies and sending calls for assigned service.
• Exposure to constant distractions and a work environment with high levels of activity, noise, and lack of privacy.
• Exposure to high stress, rotating work schedules, and prolonged periods of sitting, talking, typing, radio broadcasts, and telephone conversations

MANDATORY QUALIFICATIONS:

• Successful completion of a one (1) year certificate in telecommunications or a two (2) year diploma in a related field.
• Alternatively, experience working at a primary Public Safety Answering Point (PSAP) center may also be considered.
• Minimum two (2) years of relevant customer service experience.

PREFERRED QUALIFICATIONS:

• Completion of the Emergency Response Communications program/certification is preferred.
• Preferably with experience in large volume power plants and emergency services.
• General knowledge of York Region road systems and the ability to interpret maps.
• Ability to operate a computer-aided dispatch system and various related interface systems preferred.
• An entity knowledge of emergency system processes, organization structure and hierarchy, and communication procedures.
• Solid organizational, communication and interpersonal skills.
• Skills in dealing tactfully with others in a high-stress environment.
• Ability to work independently and as part of a harmonious team environment
• Demonstrated problem solving and decision making abilities.
• Ability to multitask, set priorities, and work in a fast-paced and challenging environment.

HOW TO APPLY:

• Please submit your application by clicking the ‘Apply Here’ button below.
• Only those selected to move forward in the recruitment process will be contacted.
• All correspondence will be made via the email specified in your CV.

York Regional Police is committed to our Corporate Values. All York Regional Police employment policies and procedures are designed to be non-discriminatory and barrier-free in accordance with the principles and spirit of the Ontario Human Rights Code and the Ontarians with Disabilities Accessibility Act. If contacted regarding this competition, please advise the Human Resources Representative of any accommodations you may need during our selection process.

INSPIRED BY VISION MISSION ORIENTED VALUE ORIENTED

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