this one Far This is the role that means you can work from home!
At Rogers, we put our customers first in everything we do. We are committed to creating best-in-class customer experiences for millions of Canadians from coast to coast. Our Customer Experience team is energetic, empathetic and dedicated to making a difference; They are passionate about people and ready to do whatever it takes to keep us connected to the world of possibilities and the most important unforgettable moments.
If you are someone who gets excited about a challenge, takes initiative, and takes action to make a difference, you will find success here. We are growing our customer experience teams and looking for team members who are committed to making more possible for our customers and Canadians every day.
Think you’re ready for challenge and fun? If so, take advantage of the opportunity below:
Rogers is a proud Canadian company with a rich family history. That’s why it’s always been important for us to give back to our communities and make a positive impact where we live and work. Our team is dedicated to making more possible every day for our customers and our communities across Canada.
Not only our business, but also our culture is strong. We truly care about each other and know that what makes you different makes us great. That’s why we believe in hard work, rewarding opportunity, and building an inclusive future for everyone. Because when our team learns, grows and reaches their true potential, we can make more possible. Your journey at Rogers is full of unlimited possibilities, build the future you want with us.
As Consumer Services, we believe that the heart of our success is our employees. We’re proud to provide Canadians with the best wireless, housing and media, connecting Canadians to a world of possibilities and the moments that matter most in their lives. We are pioneers in 5G in terms of both coverage and reliability. Consumer Support is your opportunity to build something great while accelerating your career. Together we can make more possible.
We invest in our employees to unleash their potential so we can win as a team! As part of the team, you’ll have access to lots of great resources, discounts and perks. To name a few:
- Unlimited access to Headspace Premium for mindfulness training
- Access to virtual walk-in clinic to connect with Health Professionals from home
- LIVX – Fitness Membership to attend classes virtually
- Company matching contributions to charities you support
- Paid leave for volunteering
- Great benefits, retirement plan, RRSP, TFSA and Asset Accumulation Plan
- Employee discounts on our products and services
- Leadership development, Mentoring and Coaching programs
- Work from home from day 1
We truly care about each other and are committed to fostering an inclusive and diverse workplace at Rogers so all of our team members can bring themselves to work. We have employee resource groups that create a culture of awareness and alliance for groups seeking equity, including groups representing People of Color, LGBTQ2S+, Indigenous Peoples, People with Disabilities, and Women. We all bring something different and we know that what makes you different makes us great.
what we are looking for
We are looking for someone who will bring enthusiasm and a positive attitude to the work they do. Someone who has a deep passion for listening and truly wants to help everyone he comes into contact with. This role is rapidly evolving and the environment is constantly changing. When recommending our products and services to our customers, you will need to ask the right questions to unlock appropriate solutions. You will foster collaboration between your team and other departments to help us work efficiently and deliver first-class customer service.
What will you do
Our customers come first and inspire everything we do. As part of our team, you will provide world-class customer service by connecting with our customers, analyzing their needs, and providing customized solutions. You will receive ongoing training and development to ensure you have all the skills necessary to navigate our systems to find the most suitable solutions and/or products for our customers. We’re there when our clients need us, so you have the opportunity to work a flexible schedule. You will talk to different people from all over Canada.
Who are you
- High School Diploma or equivalent
- 1+ years of client interaction in a professional role, either face-to-face or over the phone
- Expert in communication and listening
- A good command of English is required as this role requires regular communication in English with customers and/or team members in other provinces.
- Strong analytical and problem-solving skills
- Ability to work a flexible schedule
- Navigate multiple computer systems
- multitasking
We have a friendly culture from a distance. In this role, you will work from home permanently as long as you meet our requirements, including but not limited to a quiet workspace and required internet bandwidth.
Schedule: Full Time / Part Time
Shift: Variable
Contract Duration: Not Applicable (Normal Position)
Work Location: 273 Main Street East (152), North Bay, ON
Travel Requirements: None
Posting Category/Task: Call Center Operations and Customer Services / Sales
Request ID: 286098
Together we will make more possible, and these six shared values will guide and define our business:
- Our employees are at the center of our success
- Our customers come first. They inspire everything we do
- We do the right thing every day
- We believe in the power of new ideas
- We work as one team, with one vision
- We give back to our communities and protect our environment
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be evaluated. We recognize the business value of creating a workplace where every team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to the business. We work with our disabled candidates throughout the recruitment process to ensure that they have the features they need to be at their best. Please contact our recruiters and hiring managers to start a conversation about how we can help you deliver your best work. You are important to us! For questions, please visit the Rogers FAQ page.
How to Apply
Apply Below
Leave a Comment