Customer Care Representative Is Needed At Dynacare – Brampton, ON – Canada Careers Hub

Full Job Description
Customer Support Representative

Are you looking to start your career and learn transferable skills that will support your future career development? We invite you to check out our Customer Support Representative position! Join our amazing team and hone your customer service skills in a flexible, fully remote location.

“Even if you don’t check all the boxes in our job description, you can still check all the boxes when it comes to our company culture.” At Dynacare, we thrive on building diversity and inclusion. We want everyone who joins to feel part of our team and community.

If you’re passionate about learning new skills and developing your professional career, please apply today. Let us open the door to your career journey and get you started working with us at Dynacare!

This is an 11-month contract position working remotely, Monday through Friday, 9:00 AM – 5:00 PM (PST) or 12:00 PM – 8:00 PM (EST).
Internal application must be made by March 7, 2023 at the latest.
Dynacare Mission: To create a healthy future for all Canadians.
Add Value to the following task:

• Assist in locating clients’ medical office for reporting purposes
• Assisting in collecting medical records for insurance purposes
• Ensure orders include all items the facility needs to allow for a complete report to be produced in a timely manner
• Great attention to detail in follow-up conversations (be sure to gather detailed information about the delay in completing the report)
• Contact clinics by phone and/or fax to inquire about the status of insurance reports
• Capture all call and facility information for every contact and payment to generate reports
• Following SOPs to ensure compliance with various insurance companies and medical facilities
• Maintain the quality of calls while reaching the daily processed call quota
• Other duties assigned by Manager/Team Leader

Add Value with Your Qualifications

• High School Degree/diploma (or relevant experience) preferred
• Bilingual language (French and English) is mandatory for Quebec, an asset for the rest of Canada
• Minimum 1 year work experience (contact center experience is an asset but not required – any will be looked at)
• experience from other industries such as retail and hospitality)
• Knowledge of medical terminology is an asset
• Customer-oriented approach: Friendly, positive attitude, strong communication skills
• Proficiency in MS Office Suite with a strong ability to learn and adapt to new computer systems.
• Ability to work collaboratively and professionally in a fast-paced, sometimes stressful environment with competing deadlines.
• Be skilled and proficient in using different search engines to find contact information for medical facilities and/or doctors.
• Ability to quickly document status notes into the in-house system
• Great attention to detail and innovative thinker (thinking outside the box for solutions)

DNA of an Ideal Dynacare Employee

I make a difference in people’s lives. I am a responsive, collaborative team player who is passionate about quality and continuous improvement.

• Caring – I demonstrate strong empathy and genuine concern for my colleagues and clients.
• Collaborative Team Player – I know that I play an important role in helping the Dynacare team achieve success. I am comfortable in a changing environment and can easily manage multiple priorities.
• Passion for Quality and Continuous Improvement – ​​I am always trying to learn and solve problems. I am detail-oriented, adaptable, and find ways to make things better.

Dynacare has been a “Top Employer” for years, and there’s a reason for that. We’re a great place to work.

At Dynacare we pride ourselves on hiring the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care, we would like to meet you. To apply for this position, you will be asked to submit your resume and complete the application process.

If your qualifications and experience are suitable for this position, we will contact you for more information. We offer competitive pay and great benefits, along with the opportunity to grow and develop with a dynamic and successful company. We hope you will join us on our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement and fair treatment of all individuals. We believe our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act and the Dynacare Accommodations Policy, a request for accommodation will be accepted as part of the Dynacare hiring process.

Dynacare is committed to doing our part to protect our team, customers and communities from the spread of COVID-19. Please note that an individual’s full vaccination* is a requirement for this role unless an exemption under applicable human rights legislation applies. Proof of full vaccination will need to be provided to our third party service provider for verification purposes.

• “Fully vaccinated” is defined as receiving two doses of a Health Canada-approved COVID-19 vaccine plus 14 days after the second dose.