Full Job Description
At Rogers, we put our customers first in everything we do. We are committed to creating best-in-class customer experiences for millions of Canadians from coast to coast. Our Customer Experience team is energetic, empathetic and dedicated to making a difference; They are passionate about people and ready to do whatever it takes to keep us connected to the world of possibilities and the most important unforgettable moments.
If you are someone who gets excited about a challenge, takes initiative, and takes action to make a difference, you will find success here. We are growing our customer experience teams and looking for team members who are committed to making more possible for our customers and Canadians every day.
This is a remote role, which means you can work from home! We support and encourage our employees to achieve long-term success and explore opportunities that benefit their individual strengths and passions. We value lateral moves as much as vertical promotions; We believe all roles should develop your skills, expand your experience, and help you continue the journey of building a rewarding career at Rogers.
Think you’re ready for challenge and fun? If so, take advantage of the opportunity below!
We are looking for Part Time Technical Support Consultants to work from home!
Join our call center team starting March 27, 2023. In this role, you will support customers with Wireless products and services.
Who are we looking for:
Technical Support Consultants not only embrace the latest technology and content, it’s part of who they are. We are looking for people to join our team who are excited about our products and services and want to share their knowledge and experience to best support our customers.
What you will do:
- Connect with customers over the phone to troubleshoot their technical issues through careful, logical processes
- Be empowered to resolve customer issues on their first call
- Educate customers about their current products and recommend value-added services
- Solve customer problems and take responsibility for technical issues by actively listening and asking the right questions
- Receive continuing education and certifications for new Rogers products and services
You must have:
- 1+ years of client interaction in a professional role, either face-to-face or over the phone
- Flexible schedule to work in our 24/7 environment
- Act as brand ambassador, educator, problem solver and more to help support our customers
- Ability to multitask while navigating multiple computer systems in a fast-paced environment
- Expert communication and listening skills
What We Offer:
We invest in our employees to unleash their potential so we can win as a team! As part of the team, you’ll have access to lots of great resources, discounts and perks. To name a few:
- Unlimited access to Headspace Premium for mindfulness training
- LIVX – Fitness Membership to attend classes virtually
- Company matching contributions to charities you support
- Paid leave for volunteering
- Excellent health and dental benefits, retirement plan, RRSP, TFSA and Asset Accumulation Plan
- Employee discounts on our products and services
- Work from home from day 1
We truly care about each other and are committed to fostering an inclusive and diverse workplace at Rogers so all of our team members can bring themselves to work. We have employee resource groups that create a culture of awareness and alliance for groups seeking equity, including groups representing People of Color, LGBTQ2S+, Indigenous Peoples, People with Disabilities, and Women. We all bring something different and we know that what makes you different makes us great.
We have a friendly culture from a distance. In this role, you will work from home permanently as long as you meet our requirements, including but not limited to a quiet workspace and required internet bandwidth. You must also reside within 150 kilometers of 855 York Mills Road Toronto ON to qualify.
Wondering what it takes to join our team? Click here to see where your career will take you!
As part of the hiring process, candidates will be asked to complete an online assessment, provide consent, and successfully pass a criminal background check.
At Rogers, we’ve created a set of internal hiring guidelines to help you achieve long-term success. Your Career @ Rogers – Click here to access the Core Rules and learn about the new requirements.
Schedule: Part Time
Shift: Variable
Contract Duration: Not Applicable (Normal Position)
Workplace: Far
Travel Requirements: None
Ad Category/Function: Call Center Operations and Technical Support
Request ID: 284494
Together we will make more possible, and these six shared values will guide and define our business:
- Our employees are at the center of our success
- Our customers come first. They inspire everything we do
- We do the right thing every day
- We believe in the power of new ideas
- We work as one team, with one vision
- We give back to our communities and protect our environment
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be evaluated. We recognize the business value of creating a workplace where every team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to the business. We work with our disabled candidates throughout the recruitment process to ensure that they have the features they need to be at their best. Please contact our recruiters and hiring managers to start a conversation about how we can help you deliver your best work. You are important to us! For questions, please visit the Rogers FAQ page.
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