Description:
VIA Rail is seeking senior service officers onboard to meet the needs of our passengers traveling from Toronto to Windsor, Niagara and Montreal.
In this position, you will play a leading role in making every passenger feel welcome and look forward to replicating the unique experience that sets VIA Rail apart. Because every journey is unique, your professionalism, team spirit and interpersonal skills will come into play in any situation.
If you speak both English and French, are passionate about working with the public and want to pursue a career in the customer service industry, then this is the job for you!
Working on our trains is much more than a full-time job; It is a lifestyle where you are constantly on the move and interacting with people from all walks of life.
Working Status:
VIA Rail is committed to protecting the health of its employees and customers and providing a safe environment. VIA Rail has currently suspended its vaccination policy, which requires all staff to be fully vaccinated against COVID-19 and provide evidence as a condition of employment. Please note that if the policy is reintroduced in the future, employees will be required to comply.
VIA Rail thanks all applicants for their interest, but only those selected for an interview will be contacted. VIA Rail is an employment equality employer and encourages all qualified candidates to apply. VIA Rail Canada is proud to be a military-friendly employer.
RESPONSIBILITIES
- Providing superior professional service to all passengers
- Accompanying our passengers on their travels and helping them carry luggage
- Ensure safety and well-being on board
- Sale and service of food and beverages, including meat and alcohol
- Ensure work areas and toilets are kept clean
- Pay attention to the little things on every trip
CALENDAR
- Variable, on-call schedules including weekends and holidays (bonuses for statutory holidays)
- Travel away from home on each trip (one to three days)
- Accommodation and meals provided on long-distance journeys
ADVANTAGES
- Competitive hourly rate $26.28
- Generous compensation and benefits program
- Fully paid education
- A close-knit team of colleagues
- An environment that supports employee health and well-being
- A wide range of health and wellness benefits for employees and their families, including unlimited telemedicine service
- An employer that believes in equality and offers opportunities for career development
- The chance to be part of a sustainable transportation service that connects Canadian communities
Training starts on May 23, 2023
Come work with a passionate and collaborative team in a unique industry!
Requirements :
You are well suited for this position if you have the following characteristics:
- Ability to communicate with a smile and speak both English and French
- high school diploma
- At least one year of customer service experience
- Physical ability to repeatedly lift loads up to 23 kg (50 lb.) (this can be easily done for workers of all genders with the right technique)
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