Customer Service Representative Is Urgently Needed In Nestle Brampton, ON – Canada Careers Hub

A little about us
Nestle is the world’s largest food and beverage company. We have over 2,000 brands, from global icons to local favorites, and operate in 190 countries around the world. Excelling in Canada means sharing our passion for improving quality of life and contributing to a healthier future. This also means living up to our exemplary values ​​of respect for ourselves, others, diversity and the future. We will support your personal development with a people-oriented culture and a flexible and diverse work environment. Join our team to support our purpose of improving quality of life and contributing to a healthier future.
Position Summary
We are looking for a Customer Service Representative to report to the Customer Service Manager at our Brampton location. This role will provide professional consulting services directly to our key customers on a wide range of sales and service issues to optimize both sales and customer satisfaction and ensure alignment with our business objectives.
Location Snapshot
Business areas: Nestlé Canada
Job Title: Customer Service Representative
Location: Brampton, Ontario
A Day in the Life of a Customer Service Representative
As a Customer Service Representative you will:

• • Ensure flawless execution every day and leverage all strategic sales tools to maximize every order
  • Work in partnership with the customer to understand their business and KPIs, identify opportunities and deliver business solutions that meet their changing needs (order cycle optimization and Logistics Trade Terms Compliance)
  • Act as the client’s key contact for all cash transactions and drive the client’s agenda in team meetings.
  • Resolve issues and problems that arise in the daily processing and management of customer orders.
  • Maximize GLOBE functionality and best practices
  • Arrange for receipt and delivery of stock transfers as approved by sales.
  • Regularly review all aspects of the Sales Order cycle and suggest areas for improvement.
  • Ensure that situations that exceed the normal tolerance levels specified in the Terms and Conditions document are communicated effectively and in a timely manner.

What will make you successful?
As a successful candidate, you will be the brand’s champion for our customers, so you will need to be passionate, driven and results-oriented, as well as having exceptional communication skills and attention to detail. Your already developed experience and/or educational qualifications in a business-related discipline will give you the background you need to properly serve our clients. Moreover:

• • Possess a university or college degree in a business-related discipline (such as supply chain or business management) or an equivalent combination of education and experience.
    Ideally have some Call Center experience
  • Ability to demonstrate professional and concise communication with key internal and external stakeholders
  • Ability to apply perspective, pragmatism and maintain composure under pressure.
  • Intermediate knowledge of MS Office (PowerPoint, Excel, Word, Outlook).

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progress; This could really be a step towards the exciting career you’ve always wanted.
We are Nestlé, the world’s largest food and beverage company. We have 308,000 employees who act to improve the quality of life and contribute to a healthier future. Our values ​​are based on respect: respect for ourselves, respect for others, respect for diversity and respect for our future. We have a large presence with 413 factories in more than 85 countries, with sales exceeding CHF 91.4 billion in 2018. We believe our people are our most important asset, so we will offer you a dynamic, inclusive international work environment with many opportunities working with diverse teams and cultures, across workplaces, functions and geographies.